FAQ
Frequently asked questions
General
What kind of truck do you operate?
An enclosed box truck with a rear roll-up door, a rear liftgate and E-track cargo securement. See the Equipment page for current specifications.
What freight do you not accept?
Hazardous materials, temperature-controlled freight, live animals, oversize loads and freight that exceeds our vehicle limits are not accepted as routine bookings.
Where are you based and where do you go?
We are based in Georgia. Our intended service area is the continental United States; each load is accepted based on operating authority, insurance, equipment fit and schedule.
Shipping & quotes
How do I get a rate?
Submit the quote request form with pickup, delivery, timing and freight details. We review every request against our equipment and schedule and reply with a formal quotation by email. No rate is confirmed until you receive that quotation.
Do you need a loading dock?
No. We can load and unload at a dock, or use the liftgate where no dock is available. Tell us about facility access in the quote form so we can plan correctly.
Brokers
How do I set up AMDM as a carrier?
Contact us through the form (choose "Broker setup") or email operations. We provide carrier documents to verified brokers on request.
Tracking
How does shipment tracking work?
When the driver starts the trip, you receive a secure link by email. It shows your shipment only, with the last reported position and the time it was reported. If the position is not current, the page says so.
My tracking link says it expired. What now?
Links expire some days after delivery and can be replaced on request. Email operations@amdmfreight.com with your shipment reference.
Billing
When will I receive an invoice?
After delivery is completed and the proof of delivery has been reviewed. The invoice states the payment terms and instructions.